Here at Boocare we understand that choosing a care company is a big decision and we want to support you to make the choices that are right for you.
Our proud history
BooCare Ltd was established in 2015. Initially set up to provide healthcare services to the NHS and industry.
In 2017 BooCare Ltd began the process of transitioning in to Social Care. Believing that the people should be able to remain in their homes and feel safe and supported to do so for as long as they choose to.
At BooCare we care about the same things you do. We care that your nearest and dearest are treated with respect and dignity. We care that they are happy and safe. We care that you are completely satisfied with the service we provide.
BooCare is a family-run company, led by a Nurse Consultant, we provide a personal touch to the care and support sector. Our friendly and caring team offer assistance to all those who need a little help with day-to-day activities. Whether you are looking for long term regular care, a person who can be a companion to the elderly members of your family or you need holiday assistance, we are here to help.
Our mission and vision
Our commitment is to deliver the services you want, how you want them and in the comfort of your own home. Delivering the highest quality of care.
Bold: We ensure that we deliver high quality care, putting the clients’ needs at the heart of all we do
Organised: Here at Boocare we ensure that clients are always a part of the decision making in who will be visiting them, matching clients to carers. The shifts that we offer staff ensure that visits can be planned well in advance to maintain continuity.
Outstanding: Here at Boocare we employ only the best carers, all staff attend a thorough induction training programme before delivering care. All staff will be trained to NVQ/QCF level 2 as part of their continued development. We ensure that clients and carers are matched to the appropriate carer.
Caring: We work alongside clients and families to tailor our services to help our clients stay in control of their own care. We provided the same standard of care that we would expect for our own loved ones. This means valuing each person’s unique qualities which make them individual. We also recognise the need to support loved ones in the process as it can be a difficult time for family and friends.
Approachable: Here at Boocare we pride ourselves on being friendly and easy to talk to. Here to listen to and understand our clients’ needs.
Responsive: Our clients’ well-being is always our top priority and care managers are always available to ensure that clients or families are able to discuss their needs.
Effective: We ensure that the care that we deliver matches your expectations, ensuring that clients are partners in their care.
Our leadership team
Sally Irving, RGN, Adv Dip, BSc, PGc, MSc
Clinical Director and Registered Manager
Having worked in Health and Social Care for over 25 years Sally started her career in social care working in; Domiciliary Care, residential care homes and nursing homes. She later went on to register as a nurse where she continued her career in nursing homes. Later moving into community nursing, having advanced to a senior position in district nursing she went on to specialise as a Tissue Viability Nurse Consultant.
Rebecca Irving
Director of Operations
Rebecca oversees our in-house marketing department working to ensure that BooCare maintains its corporate social responsibilities within every aspect of our business operations. Rebecca also plays a key role in in strategic business decisions.
We carefully recruit and train our care staff to the highest possible standards. All staff members are DBS checked to an enhanced level and are fully insured. BooCare carers always wear a uniform and carry identification badges with photographic ID for added security and peace of mind.
At BooCare our staff strive to be:
- Welcoming and friendly.
- Polite and courteous.
- Cheerful and pleasant with an appropriate sense of humour.
- Actively helpful and caring in their approach and attitude.
- Understanding and responsive of the needs and preferences of our clients.
- Respectful of the personality and culture of our clients.
- Happy to listen and talk to our clients.
- Informal where appropriate, efficient and take pride in their work.
- Encouraging of comments, suggestions and complaints, and receptive towards them.
Leadership within a company is critical to all of its operations. To ensure leadership of the required quality at Boocare, we have the following:
- A management approach which creates an open, positive and inclusive atmosphere.
- Effective quality assurance and quality monitoring systems.
- Registered Managers who are qualified, competent and experienced for the job roles.
- Accounting and financial procedures which will safeguard the clients’ interests.
- Regular supervision and appraisals.
- Reassurance that the health, safety and welfare of our clients and Carers are promoted and protected at all times.